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Privacy Policy

Last updated: September 28, 2026

Overview

Aspendora Technologies, LLC (“Aspendora,” “we,” “us,” “our”) provides managed IT services to businesses in the Houston, Texas area. This Privacy Policy explains what information we collect when you visit www.aspendora.com, how we use it, who we share it with, and the choices you have. This policy covers our website only; the data we collect and process as part of providing IT services to our clients is governed by our Data Processing Agreement and the Master Services Agreement we sign with each client.

What we collect

We only collect information you choose to give us through a form on the site, or information that is automatically logged by our hosting, security, and analytics tools.

Information you submit through forms

When you fill out a form on this site (contact, discovery call, network assessment, newsletter signup, lead-magnet download, etc.), we collect the fields you provide. That typically includes: name, business email address, business phone number, company name, and any free-text message you write. None of our forms require sensitive personal data (no Social Security numbers, no payment information, no health data).

Information collected automatically

When you visit any page on the site, the following may be logged automatically:

  • IP address, and the approximate location (city/region) derived from it by our own analytics.
  • Browser type and version, operating system, device type.
  • Pages visited, referring URL, and time spent on each page.
  • Cookies set by analytics and advertising tools, only if you accept them (see “Cookies” below).

Who processes your data on our behalf

We use the following third-party services to operate this website and respond to inquiries. Each has its own privacy practices linked below:

  • Our own servers — the website, our form-processing automation (n8n) and our CRM run on servers we manage ourselves, in a US data center operated by Vultr. The public website is a set of static pages with no database and no visitor accounts. Form submissions pass through our automation server straight into our CRM or help desk; they are not stored on the web server. Vultr privacy policy.
  • EspoCRM — our customer relationship management system, self-hosted by us at crm.aspendora.com. When you submit a contact, discovery, consultation, referral, newsletter, or lead-magnet form, your information is stored there and used to manage follow-up. Our weekly cybersecurity newsletter subscriber list is kept there too.
  • ConnectWise — our help desk and ticketing system. If you submit the support request form, your name, contact details and message become a support ticket there. ConnectWise privacy policy.
  • Microsoft 365 — our business email. Replies to your inquiry and our newsletter are sent from it. Microsoft privacy statement.
  • Quo (formerly OpenPhone) and Clerk Chat — our business phone and text messaging platforms. If you give us a mobile number, it is processed by these providers solely so our team and our systems can call or text you. Quo privacy policy. Clerk Chat privacy policy.
  • Calendly — used to schedule discovery and consultation calls. The scheduler does not load automatically: where it appears on the site you will see a placeholder with a “Show available times” button, and nothing is sent to Calendly until you press it (or unless you have already accepted cookies). When you book a meeting, your name, email, and any answers you provide are processed by Calendly. Calendly privacy policy.
  • SMTP2GO — used to send transactional email (form confirmations, notifications). SMTP2GO privacy policy.
  • Matomo — our main website analytics, self-hosted by us on our own domain. It runs without cookies, and the data never leaves our server or goes to an advertising network. This is the only measurement that runs before you make a cookie choice, and before you choose it is limited to: which pages were viewed, where clicks and scrolling happened on the page, and any JavaScript errors. None of that carries a name, an email address or any other identifier for you.
  • Session recording and identity matching (Matomo) — only after you accept cookies. If you accept, a sample of roughly one in five sessions is recorded as a replay of the pages, so we can see where the site confuses people. Everything you type is masked before it leaves your browser — form fields are never recorded. Separately, if you accept and then give us your email address through a form, we match your visits to that submission so we can tell which content actually brings in enquiries; your address is stored only as an irreversible cryptographic hash, never in readable form. If you decline, ignore the banner, or your browser sends a Global Privacy Control signal, neither of these runs at all.
  • Google Analytics 4 — a second, comparative measure of traffic and content performance. Not loaded at all unless you accept analytics cookies. Google privacy policy.
  • Google Ads and Microsoft Advertising (Bing) — used to measure whether our search ads lead to inquiries when those campaigns are running. Not loaded at all unless you accept marketing cookies. Google privacy policy. Microsoft privacy statement.
  • Meta (Facebook) Pixel — used to measure conversions from Facebook and Instagram ads when those campaigns are running. Not loaded at all unless you accept marketing cookies. Meta privacy policy.
  • Embedded videos and guides (Vimeo, YouTube, Synthesia, Scribe) — some pages include a video or step-by-step guide hosted by one of these services. They are shown as a placeholder and nothing is requested from the provider until you click to play or open it; after that, the provider's own privacy policy applies.
  • Server logs — our web server and reverse proxy record basic request details (IP address, page requested, browser, time) so we can troubleshoot problems and block attacks.

How we use your information

  • To respond to your inquiry. If you submit a contact form or book a meeting, we use your information to reply and arrange a follow-up.
  • To deliver requested content. If you request a free guide, white paper, or our weekly cybersecurity newsletter, we use your email to send it.
  • To improve the site. We use anonymized analytics to understand which pages and topics are most useful to visitors.
  • To protect the site. We use server logs to spot and block malicious requests.

We do not sell your personal information. We do not share your information with third parties for their own marketing.

Text messaging and mobile information

When you provide your mobile phone number to Aspendora Technologies — through a form on this website, a signed service agreement, or a written or verbal request to a member of our team — we may send you text messages relating to your IT service. These include support ticket updates, scheduled maintenance and outage notices, appointment confirmations and reminders, and account or billing notices. Some of these messages are sent automatically by our systems; others are sent by a member of our team.

Consent to receive text messages is not a condition of purchase. Message frequency varies; most recipients receive between 1 and 8 messages per month. Message and data rates may apply. Reply STOP to any message to opt out at any time, or HELP for assistance. The full terms are in our SMS Terms of Use.

No mobile information will be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, and are excluded from every other category of information sharing described in this policy. Mobile numbers are disclosed only to the service providers that operate our messaging platforms on our behalf, listed above, and solely to deliver the messages described here.

Cookies and tracking

When you first visit, a banner asks how you would like non-essential cookies handled. It offers Accept, Reject and Settings, and refusing takes exactly one click — the same as accepting.

Nothing non-essential loads until you choose. Until you press Accept, this site makes no request to Google, Microsoft, Meta, Calendly, Vimeo, YouTube or any other third party. That is not just a cookie setting — the tags themselves are held back, so no third party receives your IP address. If you press Reject, or simply ignore the banner, they stay held back.

The site itself sets no cookies. Your cookie choice is remembered in your browser's local storage so we don't ask again; it never leaves your device. Our own Matomo analytics runs without cookies at all, and before you make a choice it records only anonymous page and click activity. Session recording and any matching of visits to an email address happen only if you accept.

You can change your mind at any time using the Cookie preferences tab at the bottom of any page.

We also serve our web fonts from our own server rather than from Google Fonts, so simply reading a page on this site does not disclose your IP address to Google.

How long we keep your data

Form submissions and contact records are retained in our CRM for as long as needed to maintain a relationship with you, or until you ask us to delete them. Server logs are typically retained for 30 to 90 days. Analytics data is retained per the default settings of the analytics provider.

Your rights

Depending on where you live, you may have the following rights:

  • Access — request a copy of the personal information we hold about you.
  • Correction — ask us to fix inaccurate or incomplete information.
  • Deletion — ask us to delete your information, subject to limited exceptions.
  • Opt-out — unsubscribe from our newsletter at any time using the unsubscribe link in any email we send, or by contacting us.
  • California residents — under the California Consumer Privacy Act, you have additional rights including the right to opt out of the “sale” or “sharing” of personal information. We do not sell personal information.

To exercise any of these rights, email hello@aspendora.com with “Privacy Request” in the subject line. We will respond within 30 days.

Where your data goes

We are a Texas company and our website is hosted in the United States. The processors listed above are predominantly US-based, and information you send us — or that a third-party tag collects once you have accepted cookies — is processed in the United States. If you are visiting from outside the United States and would rather not have your information transferred there, decline the cookie banner and contact us by phone or post instead of using a form.

Data security

We use industry-standard physical, technical, and administrative safeguards to protect information collected through the site, including encryption in transit (HTTPS), a static public website with no database or login to attack, single sign-on with multi-factor authentication for our content management system and administrative accounts, and regular security updates. No system is perfectly secure, but we take reasonable steps to protect your data.

Children

The site is intended for business customers. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to this policy

We may update this policy from time to time. We will update the “Last updated” date at the top of this page whenever we do.

Contact us

Aspendora Technologies, LLC
506 S. Utah
La Porte, TX 77571
Phone: 281-941-4028
Email: hello@aspendora.com

This policy is provided for general information and is not legal advice. Consult your own counsel for compliance with laws applicable to your business.

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